Privacy Policy

Last updated: December 15, 2024

Important: This privacy policy explains how Grokimagine collects, uses, and protects your personal information. By using our service, you agree to the practices described in this policy.

1. Information We Collect

1.1 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address and browser information
  • Device type and operating system
  • Pages visited and time spent on our site
  • Referring websites
  • Language preferences

1.2 Information You Provide

When you use our services, you may provide us with:

  • Email address (when contacting support)
  • Content you generate using our platform
  • Payment information (for premium plans)
  • Communication with our support team

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain our service
  • To improve our AI algorithms and user experience
  • To communicate with you about your account
  • To analyze usage patterns and service performance
  • To comply with legal obligations
  • To protect against fraud and abuse

3. Data Protection and Security

We implement appropriate security measures to protect your personal information, including:

  • Encryption of sensitive data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and updates
  • Employee training on data protection
  • Compliance with international data protection standards

4. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy:

  • Free tier users: Basic usage data for 6 months
  • Premium users: Account and usage data for the duration of your subscription plus 1 year
  • Generated content: Stored for 30 days (free tier) or 1 year (premium)
  • Support communications: Retained for 3 years

5. Your Rights and Choices

You have the following rights regarding your personal data:

  • Access: Request copies of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a portable format
  • Objection: Opt out of certain data processing

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

  • Remember your language preferences
  • Analyze website traffic and usage patterns
  • Improve user experience and functionality
  • Provide personalized content and recommendations

You can control cookies through your browser settings, but this may affect your experience on our site.

7. Third-Party Services

We may use third-party services that help us operate our platform, including:

  • Payment processors (Stripe, PayPal)
  • Analytics services (Google Analytics)
  • Customer support platforms
  • Cloud infrastructure providers

These third parties have their own privacy policies, and we encourage you to review them.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this policy periodically for any changes.

11. Contact Information

If you have questions about this privacy policy, please contact us at:

Email: tangjei414@gmail.com

Telegram: @tangjei

Website: https://grokimagine.shop

Note: This privacy policy is governed by the laws of the jurisdiction in which Grokimagine operates. Any disputes arising from this policy shall be resolved in accordance with applicable laws.